tag:blogger.com,1999:blog-42513077529520454362024-03-13T09:33:03.855+07:00SMK! Belajar Bahasa InggrisKurikulum SMK, Silabus SMK, Modul SMK, RPP Inggris SMKMuhamad Ali Saifudinhttp://www.blogger.com/profile/12255423984157335292noreply@blogger.comBlogger6125tag:blogger.com,1999:blog-4251307752952045436.post-63217614768034577732009-10-23T06:05:00.001+07:002009-10-23T06:17:20.540+07:00How to Handle Telephone Calls<div align="center"><b><span style="font-size: small;">TELEPHONE </span></b><b>HANDLING</b><br />
</div><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjkYFM8s-C3qKHGhskhwYA4KqfDOhkt5-iJXymhvK8E4u4HDvxCde1HAChwNpcpDaM4x5JOG-cCdw2kgKWcA7-L9QS-YK1F1c-T6kB_GuDK6qqDDBlr99C8wP3phJJgvY14jc0-jwgjSUE/s1600-h/telephone+handling%20for%20smk.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjkYFM8s-C3qKHGhskhwYA4KqfDOhkt5-iJXymhvK8E4u4HDvxCde1HAChwNpcpDaM4x5JOG-cCdw2kgKWcA7-L9QS-YK1F1c-T6kB_GuDK6qqDDBlr99C8wP3phJJgvY14jc0-jwgjSUE/s320/telephone+handling%20for%20smk.jpg" /></a><br />
</div><b><span style="font-family: Times New Roman;">1. </span></b><b>How to answer the phone:</b><br />
Anne hears the phone ringing and lifts up the receiver. She will say:<br />
· Hello! This is Anne speaking<br />
· Good morning!<br />
<b><span style="font-family: Times New Roman;">2. </span></b><b>Asking who is the caller is:</b><br />
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</div>· Who is it please?<br />
· Who is calling, please?<br />
· Who is speaking, please?<br />
· May I ask who is calling?<br />
<b><span style="font-family: Times New Roman;">3. </span></b><b>Wrong number:</b><br />
· Sorry, wrong number.<br />
· I am afraid you have the wrong number.<br />
· Sorry you have the wrong number.<br />
<b><span style="font-family: Times New Roman;">4. </span></b><b>Asking for a connection /Expressing the name of someone who wants to talk to:</b><br />
· Good morning, may I speak to Mr. Allen, please?<br />
· Can I talk to <i>first name</i> please?<br />
· Id like to speak to Sarah Adams, please?<br />
· Could you put me through Mr. Allen, Please?<br />
<b><span style="font-family: Times New Roman;">5. </span></b><b>Asking someone to hold the line:</b><br />
· Hold on, please?<br />
· Just a minute please.<br />
· One moment, please. Hold the line, will you?<br />
<b><span style="font-family: Times New Roman;">6. </span></b><b>The caller speaks to the person concerned. The receiver will say:</b><br />
· Speaking.<br />
· Yes, speaking.<br />
<b><span style="font-family: Times New Roman;">7. </span></b><b>Leaving a message. The caller will say:</b><br />
· Could you take a message for me, please?<br />
· Could you please take a message?<br />
<b><span style="font-family: Times New Roman;">8. </span></b><b>The person answering the phone will say:</b><br />
· Would you like to leave a message?<br />
· May I have a message, please?<br />
<b><span style="font-family: Times New Roman;">9. </span></b><b>The line is busy:</b><br />
· Sorry. The line is busy. Please call back later.<br />
· Sorry. The line is engaged.<br />
<b><span style="font-family: Times New Roman;">10. </span></b><b>Making appointments:</b><br />
· Could you manage it on Tuesday?<br />
· What about Friday?<br />
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</div>· Shall we say at 2 oclock?<br />
· Can you make it after lunch?<br />
· What about tomorrow at seven?<br />
· Is tomorrow OK for you?<br />
· Can I meet you tomorrow morning?<br />
<b><span style="font-family: Times New Roman;">11. </span></b><b>Answering a call about making appointments:</b><br />
· Just a moment, please. Ill check my diary first.<br />
· Im sorry Ill be out all day.<br />
<div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi6RiPaFonchxnAjL9uzApKTt-ro4hiFb_tIPLeh26jWSOCRoEQx_RO03skxOc7bK_cL5cQkAjgPxb2ejq7Gc4wgBGEDT44_Vyv5VmtuA8soyzWD48UbB2waoYfVr8D394ev2gOYkUSmWs/s1600-h/telephone+handling%20for%20smk.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi6RiPaFonchxnAjL9uzApKTt-ro4hiFb_tIPLeh26jWSOCRoEQx_RO03skxOc7bK_cL5cQkAjgPxb2ejq7Gc4wgBGEDT44_Vyv5VmtuA8soyzWD48UbB2waoYfVr8D394ev2gOYkUSmWs/s320/telephone+handling%20for%20smk.jpg" /></a><br />
</div>· That would be fine.<br />
· Yes, Im sure I can make it.<br />
· Im sorry, Im not available tomorrow.<br />
· I will be free after lunch.<br />
<b><span style="font-family: Times New Roman;">12. </span></b><b>Closing the call:</b><br />
· Thank you for your call.<br />
· Thanks for calling.Muhamad Ali Saifudinhttp://www.blogger.com/profile/12255423984157335292noreply@blogger.com82tag:blogger.com,1999:blog-4251307752952045436.post-85894865615108249502009-10-05T23:13:00.000+07:002009-10-05T23:13:54.839+07:00Complaint Letter For SMKPT. Bobot Bibit Bebet<br />
Jalan Batu Bulan No 15<br />
Blahbatu Gianyar<br />
Bali<br />
September 7, 2009<br />
Marketing Manager<br />
PT. Maju Pantang Mundur<br />
15 Jalan Melati Jaya<br />
Bandung 23400<br />
<br />
Dear Madam,<br />
When we came to examine the goods we received on 26 August 2009 No. 63. We found the goods you sent were not match the samples you shower us when we met before. Some of them are so poor, and we believe that there must have been some mistakes in making up our order.<span class="fullpost"><br />
<br />
As the quality of the goods is not suited to our needs, we have no choice but to ask you to replace them by those of the quality ordered.<br />
<br />
We should be obliged if you could investigate this matter, and we need the goods urgently, so please let us have the replacement as soon as possible.<br />
<br />
Faithfully Yours,<br />
<br />
<br />
Muhamad Ali S.<br />
Purchase Manager<br />
</span>Muhamad Ali Saifudinhttp://www.blogger.com/profile/12255423984157335292noreply@blogger.com1tag:blogger.com,1999:blog-4251307752952045436.post-3011576863400061982009-10-05T06:14:00.000+07:002009-10-05T06:14:22.194+07:00Complaint Letter for SmkJln. Gumuk Cinta No. 10<br />
Wringinputih Muncar<br />
Banyuwangi<br />
<br />
September 7, 2009<br />
<br />
<br />
Mr. Wildan Aulia<br />
Marketing Manager<br />
PT. Aulia Mas<br />
21 Jln. Muncing City<br />
Jakarta 20001<br />
<br />
<br />
Dear Sir,<br />
<br />
The goods we ordered from you on 15th April have reached us since two weeks ago. But until now, we have not received the televisions we ordered yet.<br />
<span class="fullpost"><br />
Unfortunately, there has been a similar delay on the previous occasion and this compel us to say that business between us can not be continued in such a bad condition.<br />
<br />
We have felt it necessary to make our feelings known since we can not give reliable delivery dates to our customers unless we can count on undertakings given by our suppliers.<br />
<br />
We shall be glad if you will look into the matter at once and let us know the reason for the delay.<br />
<br />
Your sincerely,<br />
<br />
<br />
Muhamad Ali S<br />
Purchase Manager<br />
<br />
</span>Muhamad Ali Saifudinhttp://www.blogger.com/profile/12255423984157335292noreply@blogger.com0tag:blogger.com,1999:blog-4251307752952045436.post-36268090334159811102009-10-05T06:00:00.003+07:002009-10-05T06:13:01.458+07:00Coa MencobaCoba membuat blog khusus untuk English For SMK<span class="fullpost"><br />
Semoga bolg ini bisa berguna bagi semua guru dan siswa - siswi SMK di seluruh Indonesia<br />
</span>Muhamad Ali Saifudinhttp://www.blogger.com/profile/12255423984157335292noreply@blogger.com0tag:blogger.com,1999:blog-4251307752952045436.post-38578242299362557992009-10-04T20:34:00.001+07:002009-10-05T05:47:12.940+07:00Pollution"Children and grown-ups must do their best to keep the world clean," Mr. Fox said to his class. "Sometimes we see some rubbish in the streets and we must pick it up. <span class="fullpost">Sometimes we eat some sweets and we must put the wrappings in the bin. We must all work together so there's no rubbish in the world. Never throw plastic into the sea! There should be no oil in the sea. If we pour poison--oil is poison in rivers and seas--into our rivers, some fish die. This is called pollution. This weekend, see if you can find some examples of pollution and write some sentences about it."Jimmy looked worried when he went home.<br />
On Monday, he handed in his composition. "Yesterday we had sardines for lunch. Mom opened the tin, but all the fish were dead because the tin was full of oil!" Adapted from Longman English Grammar Practice.</span>Muhamad Ali Saifudinhttp://www.blogger.com/profile/12255423984157335292noreply@blogger.com0tag:blogger.com,1999:blog-4251307752952045436.post-67037454327985127612009-10-04T20:29:00.001+07:002009-10-05T05:45:49.452+07:00WelcomeWelcome to My simple blog. Hopefully it will be useful for anybody who learns English, especially students or teacher from SMK (Vocational School). I want to share what I know.<span class="fullpost"><br />
</span>Muhamad Ali Saifudinhttp://www.blogger.com/profile/12255423984157335292noreply@blogger.com3