10.23.2009

How to Handle Telephone Calls

| 10.23.2009 | 45 komentar

TELEPHONE HANDLING

1. How to answer the phone:
Anne hears the phone ringing and lifts up the receiver. She will say:
· Hello! This is Anne speaking
· Good morning!
2. Asking who is the caller is:

· Who is it please?
· Who is calling, please?
· Who is speaking, please?
· May I ask who is calling?
3. Wrong number:
· Sorry, wrong number.
· I am afraid you have the wrong number.
· Sorry you have the wrong number.
4. Asking for a connection /Expressing the name of someone who wants to talk to:
· Good morning, may I speak to Mr. Allen, please?
· Can I talk to first name please?
· Id like to speak to Sarah Adams, please?
· Could you put me through Mr. Allen, Please?
5. Asking someone to hold the line:
· Hold on, please?
· Just a minute please.
· One moment, please. Hold the line, will you?
6. The caller speaks to the person concerned. The receiver will say:
· Speaking.
· Yes, speaking.
7. Leaving a message. The caller will say:
· Could you take a message for me, please?
· Could you please take a message?
8. The person answering the phone will say:
· Would you like to leave a message?
· May I have a message, please?
9. The line is busy:
· Sorry. The line is busy. Please call back later.
· Sorry. The line is engaged.
10. Making appointments:
· Could you manage it on Tuesday?
· What about Friday?

· Shall we say at 2 oclock?
· Can you make it after lunch?
· What about tomorrow at seven?
· Is tomorrow OK for you?
· Can I meet you tomorrow morning?
11. Answering a call about making appointments:
· Just a moment, please. Ill check my diary first.
· Im sorry Ill be out all day.

· That would be fine.
· Yes, Im sure I can make it.
· Im sorry, Im not available tomorrow.
· I will be free after lunch.
12. Closing the call:
· Thank you for your call.
· Thanks for calling.

45 komentar:

Anonim mengatakan...

smk n 1 kudus.....

BISA!!!!!!!!!!!!!!!
:X :D ;)

Anonim mengatakan...

.....SMK......bIsa!!!!!11111

SMK 1 KUDUS.........JAYA....!!!!!! ;)

by: iEfhA aSpeRo

Anonim mengatakan...

all right.
kita pasti bisa :)
-----------
we will succes

Anonim mengatakan...

SMK WIKRAMA BISSAAAA :)

Anonim mengatakan...

pasti bisa handling telephone bahasa inggris..

Smk 74 B.I.S.A
:)hHe....
thanks `x(

Anonim mengatakan...

ayo semua pasti bisa maju...
go go go go :D
-tria- :)

Anonim mengatakan...

APK IX-2 WIKRMAMA is the best :p
:)

Anonim mengatakan...

:))
;))
:-/
.... pasti bisa... ok...
_chIUa_ =))

Anonim mengatakan...

:) we are the winner !!!!

Anonim mengatakan...

selamat pagi
;;)

munaroh mengatakan...

thanks a lot for your information :p

sukiyem mengatakan...

deui ah deui
thanks heheh 8-}

Anonim mengatakan...

salam perdamaian !
8-}

Anonim mengatakan...

apk XI-2 pazti bisaaaaa !!!!!
handling telephone english :D

Anonim mengatakan...

im sure smk can !!!

go smk !!
;)

maesyaroh said mengatakan...

i,m so sad =((

Anonim mengatakan...

~x( WIKRAMAAA chayoo :)

Anonim mengatakan...

ahahaha ... ayeee:))

Anonim mengatakan...

:))

pemujamu mengatakan...

apa kabarmu nggit :((

XI-2 mengatakan...

APK TRADISIONAL
go go go go go go go :))

Anonim mengatakan...

selamat pagi smuanya :D :)

Anonim mengatakan...

APK XI_2the bestlah....
best of the best... berjuang...
:-*,, chIUa_ ~x(

unyunn mengatakan...

belajarr ey belajaarr . comentt muulu hahahha :p

Anonim mengatakan...

this is very happy :)) =))

Anonim mengatakan...

halloo morningg :)]

Anonim mengatakan...

hahaha seneng2.... :x

Anonim mengatakan...

rame nya,,
ikutan akh,, ;;)

Anonim mengatakan...

SAD.... :((

Anonim mengatakan...

pasti bisa...:)]

Anonim mengatakan...

semua sayang bu ketu =)) :))

for APK XI.2

Anonim mengatakan...

kangen abang...:x
XI APK 2 hei hei bukannya nyatet malah
pada kmen"an ya
haha =))

Anonim mengatakan...

heey kalian belajar bukan coment2an.... ;;)

Anonim mengatakan...

haus pulang...... :((

Anonim mengatakan...

APeKha XI.I .. is the best !! :)

;))

;;)

:p

Anonim mengatakan...

SsseeeeeeeeeeeeeeeebbeeeeeeeeLLLll.... !!!! ~x(

x(

8-}

Anonim mengatakan...

^ terlukis indah raut wajahmu dlm benakku . berikan ku cnta terindah yg hnya untkmu ..
^ terlukis indah puisi cnta dlm hatiku :X

:-*

8-}

;;)

Anonim mengatakan...

give us the example of the dialogue, please :)

Anonim mengatakan...

handling telfonn ingggrisss cuuyyyyy

Eka mengatakan...

Thank

Anonim mengatakan...

present :)) :D :)

Belajar Bahasa Inggris pemula mengatakan...

Senang bisa menemukan situs ini. Alhamdulillah bisa saya jadikan referensi Belajar Bahasa Inggris Untuk SMK. thanks

Bahasa Inggris anak mengatakan...

Berkunjung ke sini

Refita Aida mengatakan...

SMKN 6 JAKARTA BISAAAAAAAAA!!!!! (Y)

eka mengatakan...

SMKN 1 Purwokerto :x

:)) ;)) ;;) :D ;) :p :(( :) :( :X =(( :-o :-/ :-* :| 8-} :)] ~x( :-t b-( :-L x( =))

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