TELEPHONE HANDLING
1. How to answer the phone:Anne hears the phone ringing and lifts up the receiver. She will say:
· Hello! This is Anne speaking
· Good morning!
2. Asking who is the caller is:
· Who is it please?
· Who is calling, please?
· Who is speaking, please?
· May I ask who is calling?
3. Wrong number:
· Sorry, wrong number.
· I am afraid you have the wrong number.
· Sorry you have the wrong number.
4. Asking for a connection /Expressing the name of someone who wants to talk to:
· Good morning, may I speak to Mr. Allen, please?
· Can I talk to first name please?
· Id like to speak to Sarah Adams, please?
· Could you put me through Mr. Allen, Please?
5. Asking someone to hold the line:
· Hold on, please?
· Just a minute please.
· One moment, please. Hold the line, will you?
6. The caller speaks to the person concerned. The receiver will say:
· Speaking.
· Yes, speaking.
7. Leaving a message. The caller will say:
· Could you take a message for me, please?
· Could you please take a message?
8. The person answering the phone will say:
· Would you like to leave a message?
· May I have a message, please?
9. The line is busy:
· Sorry. The line is busy. Please call back later.
· Sorry. The line is engaged.
10. Making appointments:
· Could you manage it on Tuesday?
· What about Friday?
· Shall we say at 2 oclock?
· Can you make it after lunch?
· What about tomorrow at seven?
· Is tomorrow OK for you?
· Can I meet you tomorrow morning?
11. Answering a call about making appointments:
· Just a moment, please. Ill check my diary first.
· Im sorry Ill be out all day.
· That would be fine.
· Yes, Im sure I can make it.
· Im sorry, Im not available tomorrow.
· I will be free after lunch.
12. Closing the call:
· Thank you for your call.
· Thanks for calling.
82 komentar:
smk n 1 kudus.....
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.....SMK......bIsa!!!!!11111
SMK 1 KUDUS.........JAYA....!!!!!! ;)
by: iEfhA aSpeRo
all right.
kita pasti bisa :)
-----------
we will succes
SMK WIKRAMA BISSAAAA :)
pasti bisa handling telephone bahasa inggris..
Smk 74 B.I.S.A
:)hHe....
thanks `x(
ayo semua pasti bisa maju...
go go go go :D
-tria- :)
APK IX-2 WIKRMAMA is the best :p
:)
:))
;))
:-/
.... pasti bisa... ok...
_chIUa_ =))
:) we are the winner !!!!
selamat pagi
;;)
thanks a lot for your information :p
deui ah deui
thanks heheh 8-}
salam perdamaian !
8-}
apk XI-2 pazti bisaaaaa !!!!!
handling telephone english :D
im sure smk can !!!
go smk !!
;)
i,m so sad =((
~x( WIKRAMAAA chayoo :)
ahahaha ... ayeee:))
apa kabarmu nggit :((
APK TRADISIONAL
go go go go go go go :))
selamat pagi smuanya :D :)
APK XI_2the bestlah....
best of the best... berjuang...
:-*,, chIUa_ ~x(
belajarr ey belajaarr . comentt muulu hahahha :p
this is very happy :)) =))
halloo morningg :)]
hahaha seneng2.... :x
rame nya,,
ikutan akh,, ;;)
SAD.... :((
pasti bisa...:)]
semua sayang bu ketu =)) :))
for APK XI.2
kangen abang...:x
XI APK 2 hei hei bukannya nyatet malah
pada kmen"an ya
haha =))
heey kalian belajar bukan coment2an.... ;;)
haus pulang...... :((
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;))
;;)
:p
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8-}
^ terlukis indah raut wajahmu dlm benakku . berikan ku cnta terindah yg hnya untkmu ..
^ terlukis indah puisi cnta dlm hatiku :X
:-*
8-}
;;)
give us the example of the dialogue, please :)
handling telfonn ingggrisss cuuyyyyy
Thank
present :)) :D :)
Senang bisa menemukan situs ini. Alhamdulillah bisa saya jadikan referensi Belajar Bahasa Inggris Untuk SMK. thanks
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